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Delivery

Track My Order

If you've received your Consignment Number, click this button to track and keep updated on the progress and estimated date of arrival of your delivery. 

Note: For orders on small accessories, your order will most likely be shipped via Australia Post. Click here to track these orders. 

The Surfboard Warehouse

Find My Consignment #

If you're yet to receive your consignment number, you can enter your Surname into the "Customer Reference" field to see if you've been issued with one yet. 

Note: This solution is only valid for orders with Boards or Large Accessories.

The Surfboard Warehouse

Estimate Shipping Time

Find the estimated time it'll take your order to arrive to you once it's left our warehouse in Tweed Heads South, NSW, 2486

The Surfboard Warehouse

The Delivery Process

Order Processing

Once you've placed your order online, our sales team will confirm your order and shipping information and allocate stock for you. They'll then put your invoice into our packing queue for the warehouse team. This process usually takes up to 24 hours.

The Surfboard Warehouse

Picking and Packing

Once your order has been confirmed, our warehouse team will pick your board and/or accessories and securely pack them ready for freight collection. Depending on demand and quantity of orders infront of yours in the queue, this can take between 1-3 business days.

The Surfboard Warehouse

Consignment and Tracking

Once your order is packed, Direct Freight will arrive at our warehouse and load your order for shipping. Once loaded, they issue us the consignment number which then needs to manually entered into our system.

Depending on the number of orders in each shipment, and the number of orders coming in from the website, this process can take up to 24 hours. Once your consignment is loaded into the system, you'll be emailed that your order is shipped, along with a link to track your order.

The Surfboard Warehouse

Transit Times

Below are the estimated transit times advised by Direct Freight.

Queensland/NSW Metro 1-3 Business Days
Regional 3-5 Business Days
VIC/SA Metro 3-5 Business Days
Regional 5-7 Business Days
WA/TAS/NT Metro 4-7 Business Days
Regional 7-9 Business Days
The Surfboard Warehouse

Accepting delivery

The Surfboard Warehouse ensures all boards shipped are inspected prior to delivery and are packaged with clear handling guidelines. However, as freight is handled by third parties, we advise you to throughly inspect your Good(s) for damage in transit prior to acceptance. By attesting your signature you are confirming possession and accept your Good(s) as received. If you are unable to thoroughly inspect your Good(s) upon delivery, it is recommended that you clearly write “S.T.I” (Subject to Inspection) under your signature. Failing to do so may waive your rights to recover the costs of damage in transit. You can find more information on our Freight Terms and Conditions page.

The Surfboard Warehouse

Product Care Manual

Before you receive your product we recommend you read through the Product Care Manual to learn how to best take care of your products. In addition, you’ll find a wide variety of hints, tips and tricks helpful to people of all skill levels. You can find a copy of the Product Care Manual on our website.

The Surfboard Warehouse

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