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Terms and Conditions

This website is provided by TSBW Pty Ltd T/A The Surfboard Warehouse (28‌606‌174‌369). By using this website or downloading materials from the site, you agree to abide by the terms and conditions detailed here. If you do not agree to abide by these terms and conditions please do not use the site or download materials from the website.

Prices on this site are in Australian (AUD) dollars and inclusive of GST.

DISCLAIMER

The materials provided on this website may contain inaccuracies, typographical errors and out-of-date information. TSBW Pty Ltd does not warrant the accuracy of the information or materials, or any advice, opinion, statement or any other information displayed or provided via this website. By using this website you acknowledge that any reliance upon the information provided within this website is solely at your own risk. TSBW Pty Ltd may, at any time, make any change to the site, information or prices. The information and materials provided on this site are provided “as is” without any warranty, express or implied, of any kind.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, TSBW Pty Ltd shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. TSBW Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TSBW Pty Ltd shall immediately issue a credit to your credit card account in the amount of the charge.

LIMITED LICENSE

Subject to the terms and conditions set forth on this page, TSBW Pty Ltd grants you a non-exclusive, non-transferable, limited right to access and use this site and the information and materials provided.

TSBW Pty Ltd gives you authority to view and download material on this website only for your personal, non-commercial use subject to the following restrictions:

  • Retain, on all copies of the materials downloaded, all copyright and proprietary notices contained within the materials.
  • You may not modify the materials in any way or reproduce, publicly display or distribute materials for any commercial us.
  • You may not transfer the information or materials on this website to anyone unless you give them notice of the above Terms and Conditions, and they agree to these Terms and Conditions.
  • You further agree to comply with all copyright laws regarding your use of the content of this website and to prevent any copying of materials provided within this website.

THIRD PARTY SITES

This website will, from time to time, link to external websites operated by other entities. If you visit these external sites you do so at your own risk and it is your responsibility to take measures against viruses and other destructive elements. We make no warranty, and do not endorse, any website thesurfboardwarehouse.com.au links to, or the products or services they provide.

INFORMATION PROVIDED BY YOU

Any information provided by you to TSBW Pty Ltd is protected by our Privacy Policy. You agree that any information provided by you can be used for the purpose for which it was intended, as well as contact from us with information relevant to your visit from time-to-time.

LIMITATIONS OF DAMAGES

In no event shall TSBW Pty Ltd be liable to any entity for any direct, indirect, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the site or any linked website, even if TSBW Pty Ltd is expressly advised of the possibility of such damages.

FREIGHT

PLEASE READ BEFORE MAKING PAYMENT ON BOARDS TO BE FRIEGHTED:

TSBW Pty Ltd has sourced the most reliable, efficient, and secure freight company. We can arrange freight on your behalf at your own expense and at your own risk. Alternatively, you can organise a collection by a freight company of your choice. Our preferred freight company for online purchase will provide you with a reference number to track your order. Every single board is examined to ensure it is defect free before leaving the store. We make sure the fins are in the box and this is signed off on before shipping the boards. We take drastic measures to ensure our boards arrive safely at your door. The boards are all heavily bubble wrapped, the rails are wrapped with cardboard along with the tail and nose. The boards are then placed into a solid cardboard box where more bubble wrap and cardboard is used to reinforce the board. After this process the board leaves the store. TSBW Pty Ltd is not liable for any damage that may occur during freight. We take all precautions to ensure our boards are packaged adequately before leaving our warehouse. If your board is damaged in transit by a 3rd party we will not be held liable. Please ensure you inspect the product upon delivery before signing off with the driver.

PRE-ORDERS

Pre-orders are available on our website. Please note when pre-ordering you are purchasing a product that is not yet available in our outlet stores. Pre-orders are available on our website when the product is approximately four weeks from being delivered to our warehouse. When the product arrives it will be shipped out to you as soon as possible. By pre-purchasing a product you are agreeing to all the above conditions.

 

PRIVACY POLICY

This privacy policy sets out how TSBW Pty Ltd uses and protects any information that you give TSBW Pty Ltd when you use this website. TSBW Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. TSBW Pty Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes.
  • We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When purchasing from TSBW Pty Ltd your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. You can confirm this by looking for the 'padlock' symbol in your web browser's status bar on checkout. If you have any questions regarding our security policy, please contact our customer support centre info@tsbw.com.au

TSBW Pty Ltd respects your privacy and will keep all of your personal details secure and confidential. We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason, unless required by law. We only collect details that are necessary to process your order.

TSBW Pty Ltd is secured by Commonwealth Bank Comweb Gateway. We accept the following payment methods:

  • Credit Card excluding American Express,
  • PayPal
  • Direct Deposit

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@tsbw.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 20 Christine Ave Miami QLD 4220.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

RETURNS

TSBW Pty Ltd has a no refund policy if you change your mind, choose the wrong size etc. on a product or accessory please bring it in with original proof of receipt and management will review if we are able to exchange your product or offer a store credit on a gift card.

WARRANTY

To make a warranty claim please complete the form here.

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