WARRANTY CLAIM FORM

The Surfboard Warehouse offers a manufacturer's warranty on all products sold. The warranty covers material and workmanship defects and will only be offered to the original purchaser. To make a warranty claim please fill out the form below. One of our customer service staff members will assess the claim and get in contact with you. Do NOT return products to The Surfboard Warehouse until your claim has been approved or you have been advised to do so by our customer service team.

PRODUCT

WARRANTY TERM

WARRANTY EXCLUSIONS

All products not listed below

7 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Demo Boards & Samples

7 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Clearance Lines

7 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Softboards

Shortboards, Hybrids, Fish, Funboards, Mini Mals, Longboards, Stand Up Paddleboards

31 days

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Surfboards

Shortboards, Hybrids, Fish, Funboards, Mini Mals, Longboards

3 months

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

Fins

3 months

Excludes snaps, broken fin boxes, and broken fins

Paddles

3 months

Excludes snaps, breaks and seized clasps

Leashes

3 months

Excludes cuts, snaps, knots, kinks and stretched leashes

Deck Grips

3 months

Excludes adhesive properties (peeling, tearing and rips)

Stand Up Paddleboards

6 months

Excludes snaps, creases, heat damage, broken fin boxes, dings and compressions

 

Coastlines Wetsuits Warranty

In order to ensure you get the best out of your wetsuit (whether you have Assurance or not) and qualify for a warranty, we strongly advise that you stick to our care standards. 

Care Standards

  • To be eligible, for any claims, your wetsuit must have been treated correctly, as per our care standards.
  • Once you're back on land, rinse your wetsuit inside and out with fresh water. Fill your wettie bucket up, get your hands in there and give it a good wash. Be sure to turn it inside out and have another go.
  • Direct sunlight is not neoprene’s friend, be sure to always dry your wettie in the shade. Hang your wetsuit in half through a hanger and not from the neck, this will stop the neck & shoulders from stretching while it's drying. Be sure to turn it inside out and give the other side a chance to dry too. This step is just as important as rinsing. You want a dry wetsuit on both sides and not a half-dry soggy suit.
  • After every use treat your wetsuit with care, by treating it to a thorough wash with fresh water and once a month use wetsuit shampoo. This will help get out the last of the stubborn saltwater.

 

Warranty

It’s unfortunate but true that sometimes things go wrong. Here’s all the ins and outs, about what our standard warranty covers. 

We offer 6-month limited warranty on all Coastlines Wetsuits on the basis that they’ve had normal recreational use and the care standards have been followed.

Please retain your proof of purchase received from The Surfboard Warehouse directly.

Covered by warranty

  • Seams, stitching & taping
  • Material defects
  • Entry zip
  • Knee-pads
  • Manufacturing faults (seam finishing, gluing defects, delamination)

Not covered by warranty

Damage caused by anything other than defects in materials or workmanship, including the following:

  • Inappropriate storage or care including washing & drying
  • UV or weather damage
  • General wear & tear / neglect
    • Scratches, fin cuts & fading
    • Cuts/holes in smooth neoprene caused by fingernails
    • Wrist or ankle fraying from constant use and stretching
    • Wrist fraying from removing tag - please cut the tag off
  • Failure to follow instructions

Other scenarios not covered by warranty include:

  • Any wetsuit that is repaired independently
  • Any wetsuit that is purchased second-hand or through a non-authorised dealer
  • Any wetsuit used for commercial purposes including surf schools & rental businesses
  • Any wetsuit outside the 6 month warranty

 

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