Returns policy & process

At The Surfboard Warehouse, we are dedicated to providing high-quality products and ensuring an excellent shopping experience. Please carefully review this policy before making a purchase.

Surfboards

We do not offer refunds, exchanges or store credits for change-of-mind purchases of surfboards, SUPS, ISUPS, bodyboards and skimboards - including final sale (EOFY, Clearance) boards. Please note that all items purchased on Clearance, (including EOFY Clearance deals, Clearance SUP sales )are final sale. No returns or exchanges will be accepted on these items. This includes situations where the item is no longer required, the wrong item was selected, or you decide you no longer want the product after purchase. Please take the time to carefully consider your selection before completing your purchase.

Giftvouchers

We do not offer refunds on purchased gift vouchers. 

Accessories & Wetsuits

Returns are only permitted within 30 days of the original purchase date and are issued as store credit only. EOFY / Clearance items are NOT able to be returned unless faulty.

Conditions:

  1. Must have proof of purchase (receipt or ordernumber)
  2. Items must be unused, in original condition and include all original packaging

Please note, we do not offer direct exchanges. Instead, you can place a new order and email us at support@tsbw.com.au to let us know you'd like to exchange. Once we receive your return, we will then refund the cost of the original product.

Under Australian Consumer Law, you are entitled to a remedy if a product is faulty, defective or not fit for its intended purpose. If your item has a fault or issue, we will work with you to resolve the problem. Please refer to our warranty policy and process page.


 

How to make a return

To return a product, please return the item to one of our warehouses:

TSBW Perth Warehouse, 1/480 Scarborough Beach Rd, Osborne Park WA 6017

TSBW Tweeds Warehouse, 43 Minjungbal Drive, Tweed Heads South NSW 2486

Please include a note stating:

  1. Your order number
  2. Your name and email address
  3. Reason for return

Store credit will only be issued after inspection and approval by The Surfboard Warehouse. Cash or card refunds are not available under any circumstances. We reserve the right to decline returns that do not meet the above conditions or fall outside our policy guidelines. For questions about your eligibility, please contact our team before returning your item.

Thanks!